We have created a very comprehensive and detailed list of FAQs to provide you with as much information as possible to answer any questions that you might have.
Q.How do I dictate? A.You choose whatever works for you! We offer a state-of-the-art digital dictation system that is accessible 24 hours daily from any touch-tone telephone. Each facility is assigned a facility level code and individual dictators are each assigned a 5-digit PIN that they use when accessing our call-in system. You can also choose to use digital recorders and upload the dictation to us.
Regardless of what options you may choose, HIS provides support to help you get started and to resolve any problems you may face.
Q.Do I need any special equipment? A.All you need is a computer running Internet Explorer to access your account on our secure web site for retrieving your reports. This may be either a PC or a Mac. Access via Firefox, Chrome and Safari is also possible for downloading reports
Clients using digital recorders for the first time would also need to make sure you can see the Add Files button on our Upload Dictations screen. If not, please call technical support for assistance with enabling java.
Q.What are the advantages of using a Digital Recorder? A.You do not need to be near a phone and you can dictate on the go. You upload your dictation to our website in a single batch after all of your daily dictation is completed or in multiple batches several times a day if you choose to do so. You can dictate or upload to our website at any time - 24 hours/day, 7 days/week.
Q.What digital recorders do you support? A.We support all major recorders which can output .dss, .wma or .wav formats. Major manufacturers include Olympus and Sony.
Q.What are the advantages of using your toll-free dictation system? A.You can dictate at any time, 24 hours a day, 7 days a week from any landline telephone, including cordless instruments. Mobile phones are discouraged since static can distort sound quality. You can dictate reports of any length, and can dictate multiple reports in the same telephone call. You can make changes in an already dictated report or dictate an addendum to make the changes.
Q.What is the turnaround time? A.Our standard turnaround is 24 hours and is measured as beginning from 6 p.m. on the day of receipt of dictation and ending at 6 p.m. the following day. Typically we return the work well before 24 hours, but for turnaround purposes any dictation received after 6 p.m. is considered the following day's work.
We also offer turnaround of 4 to 48 hours depending on your requirements and the agreed upon terms.
Q.Do you offer Stat Transcription Service? A.Currently, the fastest turnaround that we offer is 2 hours. Your Stat report may be back in less time if a transcriptionist is available.
Q.Can I dictate on the weekends? A.You absolutely can dictate on weekends. Work dictated on a Saturday or Sunday will be returned on the following Monday! We offer this service at no extra charge.
Q.How do I get my transcribed reports? A.All reports are returned electronically and can be accessed from our user-friendly customer website.
Q.Can you set up for my Macros? Use my letterhead? A.Yes, we can! If you have specific templates/Macros you would like us to use with your reports, just email them to us. We will also use your letterhead - just email it to us.
Q.How can I make changes to a report? A.All reports are returned electronically, so clients can always make minor changes on their own. Major changes can be dictated as an addendum or faxed to us.
Q.What if I have a special request or need a report back earlier than scheduled? A.You can contact customer service by e-mail or phone with your special requests. There is no extra charge for occasional requests.
Q.How will you keep my data secure? A.Given the sensitive nature of patient data, we have ensured a very high level of security of all information, with passwords, firewalls, restricted and controlled access to our databases, and encryption of all sound and text files. In fact, we exceed HIPAA requirements in terms of encryption standards.
Transcriptionists and other staff members are required to sign a confidentiality agreement upon hire. The transcriptionists who handle your data know that all patient and client information is to be held in the strictest confidence. We have never had a breach of any of our confidentiality agreements.
Q.How much does the service cost? A.Our rates are very competitive with other services offering comparable accuracy, consistency, and turnaround times. Rates depend on the level of service requested including turnaround times, mode of dictation and volume. Charges are determined by the 65-character line.
Q.Can I get a quote ahead of time? A.Please click through to Medical Transcription Quote and fill out the short form to receive a quote by email within one business day. Alternatively, please contact firstname.lastname@example.org for a quote.
Q.How and how often am I billed? A.Invoices will be e-mailed to the primary mailing address used during account set-up. Depending on the volume of business transacted, invoices are raised either monthly or biweekly and are due upon receipt. Our standard method of payment is by check, but payments can be arranged through PayPal for a slight premium.
Q.Do you have references that I can contact? A.We do provide references when requested. However, to reduce the burden placed on our referring physicians and hospitals, we prefer not to do this until you have completed a successful trial.