The systems at Health Information Services, Inc. are so user-friendly and our quality is so reliable that most clients go many months without a support issue. Having said that, we provide comprehensive support to meet our clients' needs.
Service requests during the workday (8AM-6PM EST) will be addressed by telephone at 617-273-0117 or e-mail. No question is considered too silly, and we are happy to answer questions in as much detail as needed to satisfy our clients.
For the added convenience of our customers, we have created a very detailed list of Frequently Asked Questions to enable you to obtain an even quicker response to common queries. Please see Transcription FAQs
If you are an existing client and are having trouble sending us dictation or having trouble dictating into our system, please contact firstname.lastname@example.org
Our backup dictation system is available in the unlikely event that you have a dictation problem. Please call 617-273-0117 if you require our backup number or have forgotten your access code. For a missing report, please utilize the search feature on our client website. If your search does not yield the report, please e-mail email@example.com with your account name in the subject line, and mention the date of dictation, physician name, and medical record number for the report. We will respond within two hours!